Cancellation Return & Refund Policy
Cancellation Return & Refund Policy
Order Cancellation
- Only Full Cancellation allowed. Partial Order Cancellation is not allowed.
- To place cancel request call the customer care helpline within 12 working hours of placing the order.
Order Returns
- In case product is received physically damaged during shipment, click a picture and email to customer service team for assessment within 24 hours of receiving the shipment.
- We only accept returns if the item shipped to you is defective or damaged. The item should be returned to us within 7 days from the delivery date in original packaging. The product should be in unused condition. We will send you a new replacement unit as soon as we receive the return package.
- When you return your product, indicate the reason for your return in a short note. Put the item along with the invoice and the note with the order number into a secure package. Affix our address (send only to sender address as seen in the invoice / delivery challan) and send it through a reliable courier and email us the consignment details.
- Please note that we will provide refund / return facility only for products bought from our online store shop.ttkprestige.com / judge.ttkprestige.com and not for orders from physical stores or other online stores.
- In case of wrong product ordering (e.g 180mm tava instead of 220mm Tava), you can place a new order, for a different product but from the same category, of equal or higher selling price. Send back the wrongly ordered product with following remark "Wrong product ordered. New order no - XXX" Also send us an email with the full details of both the orders along with your bank account IFSC details for transferring payment. We will initiate online fund transfer for the returned product amount, within 7 working days of receiving the wrong product.
For all product/s supplied by the Associates, the Customer shall open, inspect the ordered Product and accept the delivery, after ensuring that the Product is delivered in good working condition. For example – In case of Mixer Grinder, the Customer shall plug and operate the same.
Once the Product is accepted, post inspection as above (for supplies by the Associates), the Customer will not be entitled to return the same.
Order Refund
- All accepted cases of refunds, would be processed to the same account of the Customer, from which the purchase was made. In case of Cash On Delivery (“COD”), the refund would be processed to the Bank account of the Customer, after the Customer provides the necessary details and documents. There will be no cash refund.
Repair / Warranty issues
- In case of any kind of malfunctioning or defect in product, post acceptance of delivery of the Product by the Associates and/or on expiry of return period, the same would be addressed by TTK Prestige, as per the terms of Warranty, through its Service Centers. The Customer shall either register Product related complaints on the Toll Free Customer Care number / by approaching the nearest authorized service center/s. For list of Service Centre, please check our official service locator webpage shop.ttkprestige.com/locator
Customer Help:
Contact details:
Mobile: 9535621112
Business Hours: Monday to Saturday - 9.30 AM to 6.00 PM
Email: customercare@ttkprestige.com